Give a Little Extra
it's such a pleasant surprise when a person or business delivers more than you expected or even asked for. in business, and in life, going above and beyond can do a lot for your reputation, win you a lot of new customers, and put some needed smiles on all of our faces. the nice man who serves up my lunch some days at the deli near my building heard me mention that i like tortilla strips in my soup. after a few visits, he began to prepare me a small to-go container of tortilla strips for my soup without me even asking. now there are better places in town to get soup, some are even within walking distance, but you better believe i'll be visiting my over-delivering buddy with the tortilla strips when hunger strikes. the bakery that opens their doors at 7:56am instead of 8:00 because someone is standing outside. the local dry cleaner who tirelessly remembers the names of his frequent guests. the dressing room attendant who brings you a shirt on sale that matches the pants y...